Guide support

For help with Sequana Fingerprint Guide, email hello@sequanapi.com or use Sequana’s support form ↗.

Tell us that you are using Fingerprint Guide, whether you are in ChatGPT or the website, which question or control failed, and whether you selected English or French. Describe the issue using sample information.

Do not send passwords, account codes, passport copies, fingerprint cards, criminal records, payment details, or application identifiers for troubleshooting. Crop any screenshot to the guide and remove personal information.

Support cannot confirm an authority’s requirements or provide an eligibility decision. Ask your receiving authority for its current written instructions. Published fee information is guidance, not a booking or quotation.